Job Title: Contact Center Customer Service Representative
Location: Flower Mound, Texas
Job Type: Full-Time
About Us: The Brokerage Inc. is a leading marketing organization in the health and life insurance market. A local company for more than 40 years, The Brokerage Inc has a full range of products and services for health and life agents and agencies nationwide. By striving to make it easy for agents and agencies to contract, train, and sell insurance products, The Brokerage Inc. is one of the leaders in the Medicare market nationwide and is ranked among the top national marketing organizations in the nation.
We’re looking for individuals that want to make an impact in a growing family-owned organization dedicated to providing best in class service and support to agents and agency partners.
Job Summary: The Contact Center Customer Service Representative will perform duties within the customer service department, handling both inbound and outbound calls related to consumer inquiries, support, and product/service information. This role involves managing customer interactions professionally while striving to meet performance goals and deliver exceptional service.
Responsibilities:
- Provide high-quality customer service by assisting with inquiries, troubleshooting, and resolving issues.
- Manage a high volume of inbound and outbound calls efficiently and courteously.
- Follow call center scripts and procedures to ensure consistent communication with customers.
- Assist with consumer lead generation and follow-up calls as necessary.
- Use internal systems such as Five9 and CRM to document customer interactions, track progress, and manage campaigns.
- Ensure customer satisfaction by providing accurate information and resolving concerns promptly.
- Meet performance targets and key metrics while maintaining high standards of service quality.
- Participate in ongoing training to improve product knowledge, communication skills, and customer service techniques.
- Perform additional tasks and duties as assigned by the supervisor or management.
Qualifications:
- High School Diploma or equivalent.
- Previous experience in a call center or customer service environment is preferred.
- Strong verbal and written communication skills with an ability to communicate clearly and professionally.
- Basic proficiency with Windows PCs and Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
- Bilingual in Spanish and English is a plus but not required.
- Ability to work a flexible schedule, including evenings and weekends as needed.
Apply Here: