Back to Careers

Contact Center Sales Agent

In-house Contact Center Sales Agent will perform duties within The Brokerage Inc.’s call center related to but not limited to, outbound consumer lead generation and sales, outbound event scheduling, and inbound calls for consumer marketing activities. 

Responsibilities:

• Make and/or receive large amounts of outbound and/or inbound calls in a timely manner 
• Follow call center “scripts” when handling different topics
• Generate consumer leads for insurance agents through outbound and inbound campaigns
• Present and sell insurance policies
• Use internal systems such as Five9 and CRM to document customer interactions, track progress, and manage campaigns.
• Understand and strive to meet or exceed call center metrics and goals while providing excellent and consistent campaign performance
• Take part in training and other learning opportunities to expand knowledge of company and position
• Perform other related projects and duties as assigned

Qualifications:

• Be a licensed Health and Life Insurance Agent
• Previous Medicare/Life insurance sales experience preferred
• Knowledge of Life and Health insurance products preferred
• Previous call center or sales experience preferred
• Bi-Lingual (Spanish & English) preferred – not required
• High School Diploma or equivalent
• Be able to work evenings & weekends as needed

Skills Required:

• Customer Service
• Professionalism
• Excellent written and oral communication skills
• Proficient in Windows PC & Basic Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).